Shipping Policy

At Yobe Light, we carefully prepare your orders to ensure that your products arrive in the best possible condition.

Shipping areas

We currently ship orders to mainland France and selected countries within the European Union.

For any delivery request outside these areas, especially for professional orders, you can contact us at the following address:
marketing@yobe-light.com

Order processing times

Orders are generally prepared within 2 to 5 business days after payment confirmation, unless otherwise stated on the product page or in the case of a pre-order.

For professional orders, processing times may vary depending on the quantities ordered, stock availability and any customization requirements.

Delivery times

Delivery times vary depending on the carrier, destination and delivery method selected at checkout.

As a guideline:

Mainland France: generally 2 to 5 business days after dispatch
European Union: generally 4 to 10 business days after dispatch

These delivery times are provided for information purposes only and may be extended during busy periods, public holidays, or in the event of delays beyond our control.

Delivery methods

Depending on your address and the options available at the time of ordering, delivery may be offered:

to your home address;
to a pick-up point;
or via a carrier suitable for professional orders.

The exact delivery options are displayed during checkout.

Shipping costs

Shipping costs are calculated automatically at checkout, based on the delivery address, parcel weight, selected shipping method and order amount.

Free shipping offers may be available from time to time or above a certain order value.

Order tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, when made available by the carrier.

It is the customer’s responsibility to check that the delivery address is accurate before confirming the order.

Pick-up point delivery

When pick-up point delivery is selected, the customer is responsible for collecting the parcel within the timeframe specified by the carrier.

If the parcel is not collected within the required timeframe, it may be returned to Yobe Light. Any costs related to a new shipment may then be charged to the customer.

Damaged parcel or delivery issue

We invite you to check the condition of the parcel upon delivery.

In the event of a damaged, opened, incomplete parcel, or any visible issue, you must:

make a reservation with the carrier at the time of delivery;
take photos of the parcel and the products concerned;
contact us within 48 hours at the following address:
marketing@yobe-light.com

Without notification within this timeframe, it may be more difficult to open a claim with the carrier.

Incorrect address or returned parcel

If an order is returned to us due to an incorrect or incomplete address, or because it was not collected from a pick-up point, we will contact the customer to arrange a new shipment.

The reshipping costs may be charged to the customer.

Professional orders

For B2B orders, bulk orders, deliveries to trade shows, events or professional locations, shipping conditions may be subject to a specific agreement stated on the quotation or invoice.

Goods must be checked upon receipt. Any reservation must be reported within 48 hours after delivery.

Delivery delays

Yobe Light cannot be held responsible for delays caused by the carrier, an incorrect address, customs procedures, exceptional events or any other case of force majeure.

In the event of an unusual delay, you can contact us so that we can help you track your parcel.

Contact

For any question regarding your delivery, you can write to us at:

Yobe Light
Email: marketing@yobe-light.com